Every ExFog® system is built in Bristol, Indiana and carries a one-year limited warranty. If something is wrong with yours, we would rather hear about it than have you live with it — email [email protected] or call 866-393-6450 and we will sort it out.
The short version
- One year from the date of purchase, against defects in materials or workmanship.
- Covered products are those bought from an authorised ExFog dealer in the United States or U.S. territories, or directly from exfog.com.
- We replace a defective product or component at no cost to you.
- Bought from a dealer? Take it back to that dealer. Bought from us? Send it to us.
- You will need proof of purchase, and return shipping is at your cost.
Warranty coverage
The ExFog is warranted against any failure due to defects in materials or workmanship occurring during the warranty period, subject to the exclusions below. Coverage applies only to product purchased from authorised ExFog dealers in the United States and U.S. territories, or directly from the ExFog website. This limited warranty is not valid for product purchased outside the United States and U.S. territories.
Warranty period
One year from the date of purchase, when the product is used for personal, recreational, household or family purposes. Damage arising from use outside those parameters is not covered. If you are using ExFog in a commercial, industrial or institutional setting, contact us before you buy and we will tell you where you stand.
Who is covered
The original purchaser, except for the purposes of resale.
What is not covered
- Parts or components not supplied by us, or parts or components that have been modified.
- Any failure resulting from accident, abuse, misuse, neglect, mishandling, wear, improper voltage used to charge electronic components, or failure to operate the product in accordance with the instructions supplied with it.
- Items or service required in the course of normal and regular maintenance.
- Damage related to dirt, abrasives, moisture, rust, corrosion, wear or similar conditions.
Two things worth calling out, because they are the ones people run into. Unplug the unit from any external battery source after each use — leaving it connected can damage the battery and is not covered. And using the system on a field that does not enforce projectile velocity limits voids the warranty, quite apart from the risk to you.
How to make a warranty claim
- Bought from a dealer: deliver or ship the product to the dealer you bought it from. If you do not get a satisfactory result from them, contact us directly.
- Bought from exfog.com: contact us at [email protected] and return the product to us.
- Include proof of purchase. We cannot verify a claim without it.
- Freight and transportation charges are borne by the customer.
A defective product or component covered by this warranty will be replaced at no cost to you. Replacement is handled according to the normal workflow of the authorised dealer the product is delivered to, and depends on product availability.
Returns of unused product
If you have bought directly from exfog.com and simply want to send it back, contact us at [email protected] within 30 days of delivery. Product must be unused and in its original packaging. Return shipping is at your cost, and we will refund the purchase price in full once the product arrives and has been inspected. Product bought from a dealer is subject to that dealer’s own return policy.
Instructions and documentation
The full instructions and warranty document, the magnet installation guide and the filter cartridge instructions are all available on our Instructions & Warranty Documentation page. Most setup questions are answered there or in our FAQs.
Your rights
THE WARRANTOR WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE SET FORTH HEREIN. ANY WARRANTY IMPLIED BY STATE LAW SHALL BE EFFECTIVE FOR ANY PRODUCT ONLY FOR THE DURATION OF THE APPLICABLE WARRANTY PERIOD LISTED ABOVE. SOME STATES DO NOT ALLOW EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
Warrantor
Battlewear Components Inc.
56179 Dana Drive
Bristol, IN 46507
Phone: 866-393-6450
Email: [email protected]
Web: www.exfog.com
Limited warranty effective 10/5/2023. This page last revised September 23, 2026.
For dealers
Authorised dealers: maintain records of purchases and make them available to us on request to verify a warranty claim. Any product returned to you by a customer must be returned to us within 15 days of receipt.